Monitoring Your AlphaESS Inverter

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Step 1: Welcome Page

Step 2: Login Interface

2.1. Registration

Choose the account type that suits your needs: End User Account or Installer Account. Click on “Please click here if you are a guest” to access the basic functions of the App using a demo account.

For registration, please provide a valid email address and set a password. Please note that if your email address is not available, the registration process cannot be completed. Before proceeding, carefully review our “Privacy Policy” and “Terms & Conditions”. If you agree, click “Next” to move to the registration interface.

If you already have an account, you can click “Login” to access your account directly.

When you input your SN, the Installation Time will be automatically identified. If not, you will need to manually enter the installation time of your device. Alternatively, you can scan the code to obtain the product serial number; refer to Step 3 for details. Upon clicking “OK”, the system will verify if the code is correct. If not, the registration will not be successful.

While the contact number is optional, all other fields are required. You can choose whether to accept automatic firmware updates.

After completing all the necessary information, click “OK”. Then, an activation email will be sent to your email address. Additionally, you will receive a message reminding you to activate your account by visiting your email address.

The email you receive is illustrated below. Click the activation link; it will confirm successful account activation and automatically redirect you to the login page.

After that, a successful registration email will be sent to your email address.

You can identify the SN by scanning the code.

Click “Tap to turn on the light” in the scan box to turn on flashlight on your phone. If you are not sure where the SN is, please click “Where is the SN barcode / QR code?” to see the instructions.

2.2. Login

Input your username and password, then click “OK” to jump to the home page. There would be a prompt if login failed.
Users who haven't registered need to click “Register” to register first, see section 2.1.
Click “Remember me” to save your password.
In case you forget your password, click "Forgot Password" to reset it; please see section 2.3.
Click “Wi-Fi Configuration” to configure the device routing, please refer to section 2.4.
Click “Log in as Guest” to view the basic functions of the App with a demo account.

2.3. Forgot Password

If you have forgotten your password, please click “Forgot password” on the login page.

Then, you need to input your email address used during the account registration and click “Send verification code”, the code will be sent to your email box.

Upon completing the verification, you can enter your new password and click “submit”. Once done, the system will automatically redirect you to the login page.

2.4. Wi-Fi Configuration

After the installation of the system, the installer will help you with the Wi-Fi configuration. If the Wi-Fi module and router were disconnected at some point in the future (due to router name change, password change, router replacement, etc.), end users could use the AlphaCloud App to reconfigure the Wi-Fi. The AlphaCloud App supports Wi-Fi configuration of the system, viewing system operation information and system configuration information.

2.4.1. Configuration Steps

Initially, four instructional images will pop up, guiding you on how to configure Wi-Fi. Click “I know, go to configure” to skip the guide.

Step 1: Make sure the Power Light on the Wi-Fi module is always on and your phone is connected to the hotspot with the name of SN number.

Step 2: Choose the property’s Wi-Fi, enter the password, and the page will show
“Configuring, please wait”. Once the configuration is successful, click “next”. If you are using a mobile phone directly connected to the system, please click “Jump
Over”.