Click on the image for your inverter brand below to get started, or read on for more information.
What is required to set up monitoring?
There are several requirements worthwhile considering when you want to set up monitoring for your solar energy system. Lacking any of these can make it difficult to proceed, and it would be worthwhile contacting our team to discuss your options
- A strong Wi-Fi connection in your inverter's location.
- A Wi-Fi network of 2.4 GHz.
- A WiFi capable inverter (or an accessory that allows for a Wi-Fi connection).
Hot-spotting your inverters connection to the internet is not recommended, as any information it provides will only be uploaded while it is connected to the hotspot, rather than the ongoing, up-to-date report you would usually receive. If a Wi-Fi connection cannot reach your inverter, a wired LAN connection may still be an option.
Why does Monitoring Fail?
There are many reasons that customers may require our assistance in connecting their inverter to their monitoring platform, including;
- Change in internet provider.
- Upgrading to the NBN network.
- Unable to maintain WiFi connection – the use of a WiFi extender often resolves this issue by maintaining a strong connection with the inverter.
- External interference.
- New build customers – who did not have WiFi connected at the time of installation.
What to do when monitoring fails?
We appreciate that connecting your inverter Wi-Fi can be a frustrating experience and we will do our best to assist you in this process.
- Please follow the instructions for your inverter brand linked above.
- We have also included videos from the manufacturers to assist you in connecting the systems.
- If you are still not able to connect your Wi-Fi to your inverter, you may require a technician to attend to assist you. Unfortunately, as monitoring is the customer’s responsibility, and is excluded under warranty, if we are required to attend the site, there will be a charge of $198 and we will attend when we are next in your local area.
